Job Purpose:
To assist internal Account Managers to develop solid long-term relationships with customers by fully understanding their requirements. Contribute to the growth of the business by providing admin support.
 

Key responsibilities

1. Be first point of contact for all inbound communications (email and phone calls).
2. Send out "New Sales Order" and "New Works Order" emails daily.
3. Run MRP CR Log weekly to identify any outstanding lines and investigate.
4. Run MRP Delivery Schedule report to identify current week requirements for expediting purposes.
5. Work with Key Stakeholders to expedite orders due to customers each week.
6. Run MRP Sales Order Book weekly to identify overdue items and work with Account managers to identify if such items can be expedited / delivered or "cleared down".
7. Run MRP Works order Report Weekly to ensure all WO's required are created.
8. Provide supplier expediting support capability to purchasing team on an ad-hoc basis.
9. Help facilitate with customer visits i.e., meet, great, refreshment, preparation of meeting rooms.

Quotation Request Requirements

1. Keep Quote Logs up to date and with new RFQs, RFQ outcomes and other pertinent details.
2. Set up appropriate folders within the company systems to allow the quote process to run efficiently.
3. Communicate any issues found during the quotation process back to Account Managers.

Order Process Requirements

1. Load customer orders into MRP system following company guidelines.
2. Liaise with Account Managers to ensure any additional data is recorded accurately.
3. Convert Quote folder on company system to Order status. File the PO in the appropriate folder.
4. Raise internal Works orders relevant to new orders and share key milestone dates with purchasing and production.